I hope you will be happy with the professional services I provide. However, if you are not satisfied, you should first refer the matter to me in line with my complaints procedure. If you would like a copy of the complaints procedure, please ask me.
If you are not happy with my reply then you can contact the Legal Ombudsman (as long as you complain to the Legal Ombudsman within 12 months of discovering that there was a problem). The contact details are as follows:
PO Box 15870,
Phone: 0300 555 0333
Frequently Asked Questions concerning the new Legal Ombudsman can be found on the Bar Standards Board website: